Shipping and delivery information

Please read the information carefully:

SHIPPING INFORMATION

Important for US customers(for customers outside the US, please see further down):

We can now only ship to USA with USPS delivery, and not express anymore due to the fact that UPS, DHL and Fedex stopped shipping any kind of vape product to, from and within the US.

You can place your order here. 

Should you experience issues with the payment, please email Christian here and we might be able to arrange for payment over the phone.

Thank you.

Please don't enter P.O. Box and similar addresses with your order. We ship only to street addresses.

Shipping prices:

USA:
Orders below $79.99 - shipping with normal post: $4.95
Orders abowe $80.00: free shipping with normal post.
Option for express shipping no longer available to the US.

Canada:
Orders below $79.99 - shipping: $7.95
Orders above $80.00: free shipping.
Option for express shipping: $14.95.

Europe:
Orders below $79.99 - shipping: $5.95
Orders abowe $80.00: free shipping
Option for express shipping: $14.95.

All other countries:
Orders below $79.99 - shipping : $9.95
Orders between $80.00 and $149.99 - shipping : $4.95
Orders abowe $150.00 - free shipping
Option for express shipping: $16.95.

Some countries may not be supported, but please contact us if so, to arrange a shipping price.

Shipping time / normal post: 
There are restrictions on shipping batteries to some countries, which means your order might be shipped with courier and normal post. If shipping not possible, your order will be cancel and your payment refunded. 
Delivery time USA and Canada: 6 to 20 working days.
Delivery time Australia: 6 to 15 working days.
Delivery time Israel: 4 to 5 working days.
Delivery time Japan: 4 to 5 working days.
Delivery time Europe: 2 to 4 working days.
Delivery time all other countries: 3 to 8 working days.

Express shipping: 
Delivery time Canada: 2 to 6 working days.
Delivery time Australia: 3 to 8 working days.
Delivery time Israel: 2 to 4 working days.
Delivery time Japan: 2 to 4 working days.
Delivery time Europe: 1 to 2 working days.
Delivery time all other countries: 1 to 4 working days.

All delivery times are estimated and depending on destinations. When we ship you will receive your tracking number, which will come from @postnord.dk, @post.dk or other. If you have not recieve the tracking informations directly in you inbox after a day or 2, please look in your spam folder.

3D SECURE

When you here on ezee-go.com, we use 3D Secure when you pay. This means this online purchase are secured with Visa or Mastercard. This is a program that helps confirm your identity when you make an online purchase here. 

There’s no need to download anything, install software or register. During an online purchase from your desktop, mobile or other device, you will be guided through an extra check to verify your identity.

If your purchaed are being declined by our system it means, that you card is not open for 3D Secure payments. In this case just contact your bank or credit card provider in order to have your card open for 3D Secure.

LOYALTY PROGRAM
Points are no longer earned, but previously earned points can still be used.

PRODUCTS ON STOCK
All products are available.

PURCHASE- AND COMMUNICATION (very important):
After ordering, our system will instantly send the invoice to the email address entered during checkout. If you do not receive the invoice in your inbox, please look in the spam folder.  The sender of the invoice is sales@ezee-e.com so look for that address. We react to all incoming messages from our website and direct mail, and reply within hours, even in weekends.  (Remark that we are on Copenhagen time). This reply will come from one of our personal mails, ending on @ezee-e.dk. Again if the reply do not land in your mailbox please look in the spam folder.  It is of course always better to "white list" @ezee-e.com & @ezee-e.dk in your mail client.

EZEE E-CIGARETTES

We are a small company founded and based in Denmark. The Ezee e-cigarettes brand belong to us, and we do only sell in our own name. We strongly believe that it even with online business, customers should know with whom they are doing business with.  And high and personal service are important, both for the buyer and seller.

My name is Jes, and I am the founder and CEO of Ezee e-cigarettes. I am 57 years, married (for 28 years), two sons and living in a house just outside Copenhagen, Denmark.  My partners and I all have a joy and pride in Ezee e-cigarettes. From the quality of the products, to the design of packages and websites. For delivery information and being in contact with you as a customer. We are doing our very best but maybe things can be better? If you have anything to say at all, and I mean anything, you are more than welcome to send me a mail to my personal address.


Best regards
Ezee e-cigarettes

Jes B. Jepsen
Founder and CEO

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