General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded between you and us as the provider (Ezee Trading ApS) via the website www.ezee-go.com. Unless otherwise agreed, the inclusion of any terms of your own that you may use is expressly rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the exercise of its independent professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By listing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart." You can access the shopping cart at any time via the corresponding button in the navigation bar and make changes there.
After clicking the button "Checkout" or "Proceed to Order" (or similar wording) and entering your personal data as well as payment and shipping details, the order details will be displayed as an order overview.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Apple Pay) as a payment method, you will either be directed to the order overview page in our online shop or to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you will enter your data and make your selection there. Finally, the order details will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review and modify the details in the order overview (also via the "back" function of your internet browser) or to cancel the order.

By submitting the order via the corresponding button ("order with obligation to pay," "buy now," "place binding order," "order now," or similar wording), you legally declare your acceptance of the offer, thereby concluding the contract.

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place via email, partly in an automated manner. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular, that it is not blocked by spam filters.

§ 3 Special Agreements on Offered Payment Methods

(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. The payment is made directly to Klarna:

For more information about Klarna and Klarna’s terms of use for US, please visit:
https://www.klarna.com/us/legal/ and https://www.klarna.com/.

§ 4 Right of Retention, Retention of Title

(1) You may only exercise a right of retention insofar as it pertains to claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price has been made.

(3) If you are an entrepreneur, the following additional provisions apply:

a) We retain ownership of the goods until all outstanding claims from the ongoing business relationship have been fully settled. Pledging or transferring ownership as security before the transfer of ownership is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice value. We accept the assignment. You remain authorized to collect the claim. However, if you fail to meet your payment obligations properly, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined or mixed with other items, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d) We commit to releasing the securities to which we are entitled upon your request, insofar as the realizable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) The statutory defect liability rights apply.

(2) As a consumer, you are requested to check the goods upon delivery for completeness, obvious defects, and transport damage and to report any complaints to us and the shipping company as soon as possible. Failure to do so does not affect your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, this deviation is only deemed agreed upon if you were informed of it before submitting your contractual declaration and the deviation was explicitly and separately agreed upon between the contracting parties.

(4) If you are an entrepreneur, the following warranty provisions apply differently from the above:

a) Only our own specifications and the manufacturer's product description are deemed to define the quality of the goods, not other advertising, public promotions, or statements by the manufacturer.

b) In the event of defects, we provide warranty service at our discretion either through rectification or replacement. If defect rectification fails, you may choose to demand a reduction in price or withdraw from the contract. The rectification is considered unsuccessful after two failed attempts unless the nature of the goods, the defect, or other circumstances suggest otherwise. In the case of rectification, we are not obliged to bear increased costs arising from the transportation of the goods to a location other than the place of fulfillment, provided that such transportation does not correspond to the intended use of the goods.

c) The warranty period is one year from the delivery of the goods. The reduction of the warranty period does not apply in the following cases:

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) Danish law applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which they have their habitual residence (principle of favorability).

(2) The place of performance for all services arising from our business relationships and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Denmark or the EU or if your residence or habitual place of abode is unknown at the time the legal action is filed. The right to also appeal to the court at another legally designated place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.

§ 7 Protection of Minors

(1) When selling goods subject to the regulations of the UK and EU, we only enter into contractual relationships with customers who have reached the legally required minimum age. Any applicable age restrictions are indicated in the respective product description.

(2) By submitting your order, you confirm that you have reached the legally required minimum age and that the information you have provided regarding your name and address is correct. You are responsible for ensuring that only you or authorized persons who have reached the legally required minimum age receive the delivery.

(3) If we are legally required to conduct an age verification, we will instruct the logistics service provider responsible for delivery to hand over the goods only to persons who have reached the legally required minimum age. In case of doubt, the logistics provider may request to see the recipient’s identification card for age verification.

(4) If we specify in the respective product description that the purchase of the goods requires you to be at least 18 years old, the provisions of paragraphs 1-3 apply accordingly, with the requirement that the recipient must be of legal age instead of merely meeting the statutory minimum age.

II. Customer Information

1. Identity of the Seller

Ezee Trading ApS
Birkerød Kongevej 137F
3460 Birkerød
Denmark
Phone: +45 3156 1702
Email: questions@ezee-e.com

Alternative Dispute Resolution:

The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/odr.

We are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps leading to the conclusion of the contract, the contract itself, and the correction options are carried out in accordance with the provisions under "Conclusion of the Contract" in our General Terms and Conditions (Part I).

3. Contract Language, Storage of the Contract Text

3.1. The contract language is English.

3.2. We do not store the full contract text. Before submitting your order via the online shopping cart system, you can print or electronically save the contract data using your browser’s print function. After we receive your order, the order details, legally required information for distance contracts, and the General Terms and Conditions will be sent to you again via email.

4. Codes of Conduct

4.1. We adhere to the quality criteria of Trusted Shops GmbH, which can be viewed at:
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_EUO_en.pdf.

5. Essential Characteristics of Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and Payment Terms

6.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

6.2. The shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are displayed separately during the ordering process, and must be paid by you unless free shipping has been promised.

6.3. The available payment methods are specified on a correspondingly labeled button on our website or in the respective offer.

6.4. Unless otherwise stated for the individual payment methods, payment claims from the concluded contract are due immediately.

7. Delivery Conditions

7.1. The delivery conditions, delivery time, and any existing delivery restrictions can be found on a correspondingly labeled button on our website or in the respective offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss or accidental deterioration of the sold goods during shipment passes to you only upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the seller or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your own risk.

8. Statutory Defect Liability Rights

Liability for defects is governed by the "Warranty" section in our General Terms and Conditions (Part I).

Last updated: 06.02.2025