Terms and Conditions

Legal owner:

Ezee Trading ApS
Birkerød Kongevej 137F
3460 Birkerød
Denmark
VAT-/company no.: DK36938110

Restrictions: Please read these terms and conditions carefully before accessing and/or ordering any goods from Ezee Trading ApS website. Accessing, browsing or using this website in any way indicates that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time, without the need to notify our customers.

You must be 21 years of age or older, and possess a valid credit card in order to purchase products from this website. Ezee Trading ApS reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is or is purchasing products on behalf of a minor.

Safety Warning: Where stated, all of our electronic cigarette products contain nicotine, which is highly addictive. They are not medical devices and make no claim to aid anyone in the cessation of smoking real tobacco. Ezee Trading ApS does, however, strongly advise against using any of its products if you come under any of the following categories:

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers or traders.

Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.

2. Contractual partner, formation of contract

The purchase contract is concluded with Ezee Trading Aps.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation, and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by completing the payment button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your payment you will immediately receive a confirmation via e-mail.

3. Contract language, Saving of the contract text

The language available for concluding the contract is English. We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Delivery conditions

Please read our shipping information page for detailed information about delivery.

5. Payment

VAT and other taxes:
If you are ordering from outside the EU, you might have local duties, taxes and other. As a buyer from outside the EU you are responsible for the import as a private person or company and payment of duties, taxes and other. Paperwork in this regards will be done by the currier. Returned orders due to unpaid fees, taxes, duties or import registration, will the buyer be charged the actual costs for delivery and return.

Cash in advance

We must receive payment in advance before your order can be processed and the goods can be shipped. Upon payment, the payment will be held on your account in accordance with the terms of your card until we withdraw or reject the payment. The amount is withdrawn at the earliest when the goods have been dispatched. Under no circumstances can an amount greater than what you have approved at the time of purchase be deducted.

Credit Card

With the submission of the order, you are sending  your credit card details at the same time to the payment provider. After your identification as the legal cardholder, your credit card company will initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.  We do NOT receive, hold or store your cc details.

6. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

7. Warranty and right of complaint

We have a legal duty to supply products that comply with this contract. Statutory warranty rights apply. Information on any additional guarantees and their exact conditions that may apply can be found next to the product or on various information pages in the online store, if applicable. You have the right to complain about products that are faulty or missing upon purchase and receipt. This right is valid for 2 years, but only covers material and manufacturing defects. It is a requirement that the complaint is justified and that the fault is not due to errors in the use of the product or anything else that could have damaged the product. However, it is noted that batteries as well as filters are consumables and wear parts that cannot be expected to last for 2 years. Therefore, these are not covered by the warranty.

8. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.                     

To exercise the right to cancel, you must inform us Ezee Trading ApS, Birkeroed Kongevej 137F, 3460 Birkeroed, Denmark, (questions@ezee-e.com) of your decision to cancel this contract by a clear statement why you wish to cancel.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than;

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

If you intend to cancel your order before shipping, you must do so within a thirty-minute timeframe from the moment of placing the order. Our swift pick, pack, and dispatch process aims to expedite deliveries, making it challenging to cancel orders if notification occurs afterwards, regardless of the initial half-hour grace period.

Once your order has been dispatched, you have a 14-day window from its arrival to cancel. However, a refund will be issued only upon the return of the products to us.

10. Returns

In order to return a product for any reason, you must inform us in prior. Please contact us through our contact page if you wish to return or cancel an order. Any unsolicited and unauthorised returns will be disposed of.

Once we have received a returned item, please allow up to 7 working days for it to be processed and replacements dispatched/refunds issued.

When sending back products we ask that you acquire proof of postage. If you send back an item and we do not receive it, we will be unable to provide any further help if you do not have proof of postage.

11. Incorrect Delivery Details

Accuracy of Delivery Information: The customer bears the responsibility for ensuring the accuracy of delivery address details during the ordering process. In the event of the customer entering an incorrect or incomplete address, leading to the delivery of goods to an unintended location, we are not obligated to provide a refund or replace the items. Should goods be returned due to an erroneous address, we are not compelled to resend them at our cost. However, a refund will be offered, deducting the postal expenses. If you realize that you have supplied inaccurate or incomplete details, please notify us promptly.

12. Incomplete Deliveries

In the event your order arrives with items missing, we require that you inform us within 5 days of the order arriving.

13. Mispriced Products

In the event a product is listed on our website at the incorrect price, we reserve to the right to cancel orders placed containing any affected products prior to dispatch.

14. Online dispute resolution

Post Brexit the European Commission platform for online dispute resolution (ODR) is not available for UK citizens dealing with a UK company.  We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is:  Citizens Advice Service.   3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Phone  0800 144 8848

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. All online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform and an e-mail address for the ODR platform to contact you. ec.europa.eu/consumers/odr

15. Distribution / E-commerce

Ezee Trading ApS authorizes the marketing of its products on the Internet and this exclusively on the websites of its distributors (excluding all "market place" or similar type sales platforms), subject to compliance with certain conditions (quality of the distributors' website, compliance of the latter with the graphic charter, compliance with the regulations of health rules and prior agreement of the company Ezee Trading ApS for advertising or exceptional promotions, etc.). In the event of non-compliance with the aforementioned conditions, Ezee Trading ApS may suspend the Customer's right to sell its products on the Internet.
The company Ezee Trading ApS also reserves the right, if it is found that its distributor is damaging the brand or its image, to interrupt all commercial relations with it and to take any action necessary to obtain compensation for damage.

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